EML Group
Mid levelFull-timeHybridHobart TAS 7000, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 1 week ago
About the job
The Case Manager position in Workers’ Compensation is all about delivering an exceptional customer experience by managing the end-to-end claims process. This job plays a crucial role in ensuring a smooth return to work program for claimants. The team thrives on collaboration, flexibility, and a shared commitment to making a positive impact in the lives of others.
You'll be responsible for
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Supporting customers
Acting as the key point of contact for stakeholders, including injured workers, employers, and medical professionals.📜
Ensuring compliance
Adhering to set timeframes and compliance measures with legislative codes and company policies.🔍
Conducting reviews
Planning, developing, and executing claim strategies through timely case reviews.What we're looking for
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Professional experience in client service or allied health
Experience in client-facing roles enhances customer interactions.View fit
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Strong communication skills
Ability to convey information clearly to diverse stakeholders.View fit
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Time management skills
Proven ability to prioritize tasks in high-pressure environments.View fit
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