EML Group
Mid levelFull-timeHybridCanberra ACT, AustraliaProfessional servicesCustomer service and supportPeople and culturePosted 2 days ago
About the job
EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the company fosters a learning culture that invests in its employees for long-term career growth. Join a diverse team in Canberra and make a positive impact on someone's life every day, knowing your talent and hard work truly matter.
You'll be responsible for
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Providing early, proactive and personalised support
Ensure a professional and compassionate experience for employees and employers.📋
Managing all aspects of a caseload
Balance accuracy with a solutions-focused approach within legislative and compliance frameworks.🗣️
Communicating clearly and consistently with stakeholders
Offer information that’s easy to understand and act on.What we're looking for
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Case management experience
Demonstrated experience managing a caseload within compliance frameworks.View fit
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Stakeholder management skills
Proven ability to build relationships and communicate effectively with stakeholders.View fit
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Problem-solving abilities
Experience navigating complex situations with sound judgement and empathy.View fit
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