About the job
This job is about joining the Workersâ Compensation team at QBE in Perth as a Case Manager. The role is crucial in delivering an exceptional customer experience by managing the end-to-end claims process, ensuring a smooth return to work for injured individuals, and providing support to their employers. The team values collaboration and a customer-centric approach, making it an exciting opportunity to make a real impact.
You'll be responsible for
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Guiding customers
Acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals.â
Ensuring compliance
Adhering to set timeframes and compliance measures with all legislative codes and company policies.đ
Conducting reviews
Planning, developing, and executing claim strategies through timely reviews for each case.Key criteria
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Strong communication skills
Proven ability to communicate effectively with diverse stakeholders.View
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Analytical thinking
Experience in assessing claims and developing strategies.View
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Customer-centric approach
Demonstrated focus on optimizing outcomes for customers.View
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