About the job
This job is about joining the Workers’ Compensation team at QBE as a Case Manager, where you will play a vital role in delivering exceptional customer experiences. Your impact will be felt as you manage the end-to-end claims process, ensuring a smooth return to work for injured individuals. The team thrives on collaboration and a customer-centric approach, making it an exciting opportunity for those who are passionate about helping others.
You'll be responsible for
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Guiding customers
Acting as the key point of contact for stakeholders, including injured workers and employers, to guide them on their return-to-work journey.📜
Ensuring compliance
Adhering to set timeframes and compliance measures with all legislative codes and company policies.🔄
Conducting reviews
Conducting timely reviews for each case, planning, developing, and executing claim strategies.Key criteria
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Strong communication skills
Proven ability in written and verbal communication for stakeholder engagement.View
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Analytical thinking
Experience in assessing claims and developing effective strategies.View
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Customer-centric approach
Demonstrated focus on optimizing outcomes for injured workers and employers.View
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