About the job
This job is about joining the Workers’ Compensation team at QBE in Darwin as a Case Manager. You will play a vital role in delivering an exceptional customer experience by managing the end-to-end claims process, ensuring a smooth return to work for injured individuals, and providing guidance to their employers. The team values collaboration and is committed to making a positive impact in the lives of their customers.
You'll be responsible for
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Guiding customers
Acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals.✅
Ensuring compliance
Adhering to set timeframes and compliance measures with all legislative codes and company policies.🔍
Conducting reviews
Planning, developing, and executing claim strategies through timely reviews for each case.Key criteria
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Case management experience
Demonstrated experience managing end-to-end claims processes.View
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Strong communication skills
Proven written and verbal communication abilities for stakeholder engagement.View
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Time management skills
Experience working effectively in high-pressure environments.View
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