About the job
This job is about making a positive impact on someone’s life every day by managing a portfolio of workers compensation claims. Your work will focus on providing high levels of service and supporting injured workers in their recovery journey. The team thrives in a collaborative environment, fostering a culture of learning and growth.
You'll be responsible for
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Providing customer-focused service
Deliver early, timely and personal customer-focused and empathetic service to injured workers and employers.📂
Managing claims caseload
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🎯
Delivering customer experience
Manage the end-to-end outcomes for a portfolio of cases and deliver the desired customer experience to all stakeholders.Key criteria
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Experience in fast-paced environments
Demonstrated experience in customer service or medical reception settings.View
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Strong PC skills
Proven ability to quickly learn new systems and processes.View
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Excellent communication skills
Experience engaging and influencing diverse stakeholders.View
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