Case Manager
About the job
This job is about being a Case Manager in the Government & Defence team at Toll Group, where you will support Australian Defence Force members and their families during their relocations across Australia. Your role is crucial in ensuring a smooth and superior relocation experience. The team thrives on collaboration, support, and a commitment to excellence, making it a fantastic opportunity to grow and make a real impact.
You'll be responsible for
🚚
Delivering high-quality relocation experiences
Providing a superior end-to-end relocation experience for ADF members and their families through world-class case management, policy compliance, advocacy, and escalation resolution.📅
Managing expectations
Ensuring members and their families understand service scope and the relocation life cycle.📊
Administering relocation policy
Proactively managing Defence relocation policy and entitlements to ensure compliance with policy and client key performance indicators.Key criteria
📋
Case management experience
Demonstrated experience in case management or related fields.View
📜
Policy interpretation skills
Ability to interpret and apply policies and legislation effectively.View
🗣️
Effective communication skills
Strong written and verbal communication with diverse stakeholders.View
View more
