QBE5 followers41 jobs

Case Manager

Mid levelFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportPeople and culturePosted 1 day agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Case Manager position at QBE offers an exciting opportunity to be part of the QLD Compulsory Third Party Claims team. This job is all about delivering exceptional customer experiences while managing claims with empathy and precision. The team thrives in a dynamic environment, supporting each other and the customers they serve.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🌟

Delivering exceptional customer service

Providing outstanding support to customers throughout their recovery journey, ensuring their needs are met.
🔄

Managing end-to-end claims

Overseeing the entire claims process from start to finish, ensuring compliance and efficiency.
🤝

Building relationships with stakeholders

Engaging with doctors, treatment providers, and solicitors to support injured persons effectively.

Key criteria

📋

Claims management experience

Proven experience managing insurance claims or personal injury cases.

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🤝

Customer service skills

Demonstrated ability to deliver exceptional service to clients.

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🧠

Analytical thinking

Experience applying analytical skills to assess claims effectively.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Claims management experience
Proven experience managing insurance claims or personal injury cases.

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Customer service skills
Demonstrated ability to deliver exceptional service to clients.

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Analytical thinking
Experience applying analytical skills to assess claims effectively.

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Empathy in communication
Proven ability to communicate empathetically with clients over the phone.

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Stakeholder management
Experience liaising with external stakeholders like doctors and solicitors.

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