QBE5 followers23 jobs

Case Manager

Mid levelFull-timeHybridParramatta NSW 2150, AustraliaNewcastle NSW, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about joining a passionate and experienced team at QBE, where you will make a meaningful impact by helping individuals navigate their recovery journey after motor vehicle accidents. Your work will be crucial in guiding customers through the claims process, ensuring they receive the support they need during challenging times. The team thrives on collaboration, compassion, and a commitment to making a difference in people's lives.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📞

Managing calls

Overseeing a high volume of inbound and outbound calls, providing critical support to customers in a fast-paced environment.
🔍

Conducting reviews

Thoroughly reviewing incidents to determine policy coverage and processing necessary medical expenses without delay.
💬

Maintaining relationships

Building strong, professional relationships with customers, medical providers, and colleagues while ensuring clear communication.

Key criteria

📞

Call management experience

Proven experience managing high volumes of inbound and outbound calls.

View

📝

Claims processing skills

Demonstrated ability to process personal injury claims efficiently.

View

💬

Exceptional communication skills

Articulate verbal and written communication with all stakeholders.

View

View more

A meaningful career starts with a match

Apply on QBE
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Call management experience
Proven experience managing high volumes of inbound and outbound calls.

View

Claims processing skills
Demonstrated ability to process personal injury claims efficiently.

View

Exceptional communication skills
Articulate verbal and written communication with all stakeholders.

View

Analytical thinking
Experience navigating complex regulatory frameworks and protocols.

View

Customer service focus
Commitment to placing customers’ needs at the center of interactions.

View

Similar jobs

View all
QBE
QBE
Case ManagerLismore, NSW · Full-time
This job is about joining QBE's Workers’ Compensation Nominal Insurer team as a Case Manager. You'll play a vital role in managing claims and ensuring a supportive experience for injured workers. The team thrives on collaboration, empathy, and a commitment to high-quality outcomes.
QBE
QBE
Case ManagerBrisbane, QLD · Full-time
The Case Manager position at QBE offers an exciting opportunity to be part of the QLD Compulsory Third Party Claims team. This job is all about delivering exceptional customer experiences while guiding injured individuals through their recovery journey. The team thrives on collaboration, empathy, and resilience, ensuring that every client receives the support they need during challenging times.
The Salvation Army Australia
The Salvation Army Australia
Case ManagerRedcliffe, QLD · Full-time
The Case Manager – Homelessness at The Salvation Army plays a crucial role in supporting individuals and families facing homelessness. By providing both phone-based and face-to-face intervention, this job helps clients achieve housing stability and improve their quality of life. The team values collaboration and a person-centered approach, ensuring that every individual receives the support they need to thrive.
QBE
QBE
Case ManagerHobart, TAS · Full-time
This job is about joining the Workers’ Compensation team as a Case Manager in Hobart, Tasmania. You will play a vital role in delivering exceptional customer experiences by managing the end-to-end claims process, ensuring a smooth return to work for injured individuals. The team values collaboration and a customer-centric approach, creating an environment where everyone can thrive.