EML Group10 followers9 jobs

Case Manager

JuniorMid levelFull-timeHybridTweed Heads NSW, AustraliaPosted 6 hours agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

EML is a leading Workers Compensation and Personal Injury Claims Management business dedicated to helping people regain their lives through ongoing support during their return-to-work journey. With over 4,000 dedicated employees, the company fosters a learning culture that invests in its employees for long-term career growth. Joining the supportive, purpose-driven team in Tweed Heads means engaging in deeply meaningful work where empathy and problem-solving skills make a profound impact every day.

You'll be responsible for

📂

Managing claims

Managing a full portfolio of physical and psychological injury claims.
🤝

Building relationships

Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
🚀

Implementing strategies

Implementing proactive strategies to support timely recovery and return-to-work outcomes.

Key criteria

🤝

Customer service experience

Demonstrated experience in customer service across various fields.

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💻

Computer literacy

Proven ability to learn and use new systems effectively.

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🗣️

Strong communication skills

Experience building rapport and navigating challenging conversations.

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View more

Meet the team

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4 criteria for this job
Customer service experience
Demonstrated experience in customer service across various fields.

View

Computer literacy
Proven ability to learn and use new systems effectively.

View

Strong communication skills
Experience building rapport and navigating challenging conversations.

View

Empathy and problem-solving
Demonstrated capability in supporting others through challenges.

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A meaningful career starts with a match

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