Amer Sports27 jobs

Casual Customer Experience Specialist

JuniorPart-timeHybridMelbourne VIC, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Join a vibrant team at Amer Sports, where you will play a crucial role in enhancing customer experiences with iconic brands like Wilson, Salomon, and Arc’teryx. This job offers a fantastic opportunity to engage with passionate consumers while contributing to the growth of our digital commerce initiatives. The team thrives on collaboration, creativity, and a shared commitment to delivering exceptional service.

You'll be responsible for

📦

Order & Return Management

Ensure smooth processing of orders and returns by following established protocols.
🛠️

Warranty Claims

Assess and process customer warranty requests with care and accuracy.
📞

Customer Support

Respond to inquiries via live chat, email, social media, and phone.

Key criteria

🤝

Customer support experience

Demonstrated experience in providing customer support across multiple channels.

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📦

Order and return management skills

Experience managing orders and returns efficiently and accurately.

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🏞️

Passion for sports and outdoors

Genuine enthusiasm for sports and outdoor activities, enhancing customer connections.

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Meet the team

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A meaningful career starts with a match

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5 criteria for this job
Customer support experience
Demonstrated experience in providing customer support across multiple channels.

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Order and return management skills
Experience managing orders and returns efficiently and accurately.

View

Passion for sports and outdoors
Genuine enthusiasm for sports and outdoor activities, enhancing customer connections.

View

Exceptional communication skills
Proven ability to communicate effectively in both written and verbal formats.

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Tech-savvy with data
Experience with Excel and familiarity with data sets; SAP knowledge is a plus.

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