Change Manager
About the job
The Change Manager job within the Digital Customer team at the Department of Customer Services is all about leading and managing organisational change to enhance service delivery for the Queensland public. This role is crucial in ensuring that change management strategies are effectively implemented, fostering a culture of commitment and understanding among stakeholders. The team thrives on collaboration, working closely with various leaders and experts to align change initiatives with organisational goals, while also ensuring that communication and engagement are at the forefront of every strategy.
You'll be responsible for
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Developing and managing change management activities
Lead and manage organisational change management and communication activities in consultation with key stakeholders, ensuring alignment with organisational strategy.💡
Providing strategic advice
Offer strategic and tactical advice to Smart Service leaders on organisational change management, embedding necessary elements in plans and policies.📊
Monitoring and reporting on change effectiveness
Evaluate and report on the effectiveness of change management plans to ensure desired outcomes are achieved.Key criteria
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Organisational change management experience
Demonstrated experience leading change management initiatives and activities.View
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Stakeholder engagement skills
Proven ability to consult and communicate with diverse stakeholders.View
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Change impact assessment expertise
Experience conducting assessments to evaluate organisational change readiness.View
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