About the job
This job is about ensuring the successful management of change processes within the ITIL framework. By applying risk-based decision-making and enforcing quality assurance, you will play a crucial role in maintaining service stability and driving continuous improvement. The team values collaboration and accountability, working together to achieve excellence in change management.
You'll be responsible for
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Managing change readiness
Serve as the final decision authority on change readiness, particularly for high-risk or complex changes.🔒
Enforcing quality assurance
Hold delivery teams accountable for quality, completeness, and accuracy of change records, enforcing quality gates across assessments.🚀
Driving service stability
Drive reduction of change-related incidents and service disruptions through strengthened governance and continuous improvement initiatives.Key criteria
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ITIL framework knowledge
Deep understanding of ITIL principles for effective change management.View
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Risk management expertise
Proven experience in risk-based decision-making for change readiness.View
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Stakeholder communication skills
Demonstrated ability to communicate effectively with senior stakeholders.View
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