About the job
The Incident, Problem and Change Manager plays a crucial role in ensuring that IT services are restored quickly and efficiently following incidents. This job is all about driving continual improvement and maintaining high service quality within a collaborative ITIL-aligned framework. Team members thrive in an inclusive environment where diverse perspectives are valued, and everyone is encouraged to contribute to innovative solutions.
You'll be responsible for
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Overseeing Incident Management
Overseeing end-to-end Incident Management, ensuring timely restoration of services and accurate ServiceNow record keeping.🔍
Leading Problem Management Activities
Leading Problem Management activities, including trend analysis, root cause investigations, and reduction of recurring issues.⚙️
Governing Change Enablement Processes
Governing Change Enablement processes, including RFC assessment, CAB participation, and change scheduling and risk management.Key criteria
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IT Service Management experience
5+ years of experience in IT Service Management practices.View
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Governance reporting skills
Proven ability to produce executive-level governance reports.View
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Root cause analysis expertise
Demonstrated experience in conducting root cause investigations.View
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