About the job
The job is about joining HUB24 as an IT Incident & Problem Manager, where you will play a critical role in managing major incidents and driving improvements in technology services. This position offers a fantastic opportunity to make a real impact on the business and its clients while working in a supportive and collaborative environment. The team values bold thinking and encourages innovative ideas, ensuring that your contributions are recognized and acted upon.
You'll be responsible for
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Leading Major Incident Management
Lead and coordinate Major Incident responses to minimise business impact and restore services quickly, ensuring effective communication throughout the incident lifecycle.🔧
Driving Problem Management
Facilitate root cause analysis and manage problem records to ensure resolution and reduce the likelihood of recurring incidents.📈
Service Improvement & Governance
Develop and continuously improve Incident and Problem Management processes, documentation, and reporting to enhance service reliability.Key criteria
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Major incident management experience
3+ years managing major incidents to minimize business impact.View
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ITIL framework knowledge
5+ years in ITIL-aligned service delivery environments.View
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Service management reporting skills
Experience developing performance metrics and service reports.View
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