Australian Financial Complaints Authority2 followers118 jobs

Incident & Problem Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As an Incident & Problem Manager at AFCA, you will play a crucial role in ensuring service restoration and stability across the technology landscape. Your expertise will help drive effective incident management, minimizing business impact and fostering a culture of continuous improvement. Collaborating with diverse teams, you will thrive in an inclusive environment that values every voice and encourages innovative thinking.

You'll be responsible for

🛠️

Leading Incident Management

Lead and manage Incident, Major Incident and Problem Management practices in alignment with ITIL standards.
🚨

Coordinating Major Incidents

Coordinate and drive major incident responses to ensure the rapid restoration of services and minimise business disruption.
🌟

Driving Continuous Improvement

Champion continuous service improvement and embed best practice service management processes across the organisation.

Key criteria

⚙️

Incident management experience

Demonstrated experience in managing incidents effectively.

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📊

ITIL knowledge

Strong knowledge of ITIL service management practices.

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🔍

Root cause analysis skills

Proven capabilities in troubleshooting and root cause analysis.

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5 criteria for this job
Incident management experience
Demonstrated experience in managing incidents effectively.

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ITIL knowledge
Strong knowledge of ITIL service management practices.

View

Root cause analysis skills
Proven capabilities in troubleshooting and root cause analysis.

View

Stakeholder engagement skills
Excellent communication and facilitation skills with stakeholders.

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Operational reporting experience
Experience producing service insights and performance metrics.

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