Australian Unity1 follower15 jobs

Incident Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 4 weeks agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

The Incident Manager job at Australian Unity is all about managing incidents for the Wealth & Capital Markets platform while focusing on client services and data analysis. This role plays a crucial part in ensuring that incidents are assessed, root causes are uncovered, and effective remediation actions are implemented. The team thrives on collaboration and is dedicated to making a meaningful impact in the community.

You'll be responsible for

⚠️

Managing incidents

Overseeing the end-to-end management of incidents for the Wealth & Capital Markets platform, ensuring accurate application of remediation actions.
📞

Consulting with stakeholders

Engaging with business and technical stakeholders to ensure continued commitment and understanding of objectives.
📈

Analyzing outcomes

Providing data-driven insights to support prioritization and improved customer outcomes.

Key criteria

📊

5+ years in financial services

Demonstrated experience in client services or wealth administration.

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🔍

Registry systems expertise

Proven knowledge of client administration platforms and data flows.

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📈

Analytical problem-solving skills

Experience assessing complex issues and implementing effective solutions.

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Meet the team

About the company

Apply on Australian Unity
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
5+ years in financial services
Demonstrated experience in client services or wealth administration.

View

Registry systems expertise
Proven knowledge of client administration platforms and data flows.

View

Analytical problem-solving skills
Experience assessing complex issues and implementing effective solutions.

View

Stakeholder engagement experience
Demonstrated ability to manage relationships with business and technical stakeholders.

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