About the job
Join Optus as an Incident and Problem Manager supporting our government portfolio. This influential job acts as the key operational lead for Incident and Problem Management for Services Australia, ensuring the delivery of the highest standards of stability and performance across government accounts. The team thrives on collaboration and transparency, working together to safeguard critical services and drive operational excellence.
You'll be responsible for
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Leading Incident Management
Lead end-to-end Incident Management and Problem Management processes to ensure quick service restoration and minimal business impact.👥
Coordinating technical experts
Coordinate a diverse group of technical experts and interested parties to improve operational performance and maintain service integrity.📊
Producing operational reporting
Produce high-quality operational reporting, including root cause analysis, service performance insights, and recommendations for ongoing improvement.Key criteria
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Australian citizenship
Must possess Australian citizenship for eligibility.View
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Telecommunications experience
Extensive experience in telecommunications or network operations.View
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ITIL framework knowledge
Strong understanding of ITIL frameworks for service governance.View
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