Optus12 followers85 jobs

Enterprise and Business - Incident Manager

Mid levelFull-timeOfficeNew South Wales, AustraliaPosted 4 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Join Optus as an Incident and Problem Manager supporting our government portfolio. This influential job acts as the key operational lead for Incident and Problem Management for Services Australia, ensuring the delivery of the highest standards of stability and performance across government accounts. The team thrives on collaboration and transparency, working together to safeguard critical services and drive operational excellence.

Meet the team

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You'll be responsible for

⚙️

Leading Incident Management

Lead end-to-end Incident Management and Problem Management processes to ensure quick service restoration and minimal business impact.
👥

Coordinating technical experts

Coordinate a diverse group of technical experts and interested parties to improve operational performance and maintain service integrity.
📊

Producing operational reporting

Produce high-quality operational reporting, including root cause analysis, service performance insights, and recommendations for ongoing improvement.

Key criteria

🇦🇺

Australian citizenship

Must possess Australian citizenship for eligibility.

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📡

Telecommunications experience

Extensive experience in telecommunications or network operations.

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🛠️

ITIL framework knowledge

Strong understanding of ITIL frameworks for service governance.

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A meaningful career starts with a match

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5 criteria for this job
Australian citizenship
Must possess Australian citizenship for eligibility.

View

Telecommunications experience
Extensive experience in telecommunications or network operations.

View

ITIL framework knowledge
Strong understanding of ITIL frameworks for service governance.

View

Stakeholder management skills
Exceptional skills in communication and engaging senior leaders.

View

Post-incident review experience
Proven capability in drafting comprehensive post-incident reviews.

View