Optus11 followers85 jobs

Enterprise and Business - Incident Manager

Mid levelFull-timeOfficeNew South Wales, AustraliaPosted 3 months agoVerified 4 days ago
Pending fitX of Y criteria met

About the job

Join Optus as an Incident and Problem Manager supporting our government portfolio. This influential job acts as the key operational lead for Incident and Problem Management for Services Australia, ensuring the delivery of the highest standards of stability and performance across government accounts. The team thrives on collaboration and transparency, working together to safeguard critical services and drive operational excellence.

You'll be responsible for

⚙️

Leading Incident Management

Lead end-to-end Incident Management and Problem Management processes to ensure quick service restoration and minimal business impact.
👥

Coordinating technical experts

Coordinate a diverse group of technical experts and interested parties to improve operational performance and maintain service integrity.
📊

Producing operational reporting

Produce high-quality operational reporting, including root cause analysis, service performance insights, and recommendations for ongoing improvement.

Key criteria

🇦🇺

Australian citizenship

Must possess Australian citizenship for eligibility.

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📡

Telecommunications experience

Extensive experience in telecommunications or network operations.

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🛠️

ITIL framework knowledge

Strong understanding of ITIL frameworks for service governance.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Australian citizenship
Must possess Australian citizenship for eligibility.

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Telecommunications experience
Extensive experience in telecommunications or network operations.

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ITIL framework knowledge
Strong understanding of ITIL frameworks for service governance.

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Stakeholder management skills
Exceptional skills in communication and engaging senior leaders.

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Post-incident review experience
Proven capability in drafting comprehensive post-incident reviews.

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