Australian Financial Complaints Authority2 followers118 jobs

Incident & Problem Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 weeks agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

As an Incident & Problem Manager at AFCA, you will play a crucial role in ensuring service restoration and stability across the technology landscape. Your expertise will help drive improvements in service reliability and minimize business impact during major incidents. The team thrives on collaboration, inclusivity, and a commitment to continuous improvement, making it a fantastic environment to grow and make a real impact.

You'll be responsible for

🚀

Leading incident management practices

Lead and manage Incident, Major Incident and Problem Management practices in alignment with ITIL standards.
⚡

Coordinating major incident responses

Coordinate and drive major incident responses to ensure the rapid restoration of services and minimise business disruption.
🌟

Driving continuous service improvement

Champion continuous service improvement and embed best practice service management processes across the organisation.

Key criteria

🔧

Incident management experience

Demonstrated experience in managing incidents effectively.

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📊

ITIL knowledge

Strong knowledge of ITIL service management practices.

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📈

Analytical skills

Proven analytical and root cause analysis capabilities.

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5 criteria for this job
Incident management experience
Demonstrated experience in managing incidents effectively.

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ITIL knowledge
Strong knowledge of ITIL service management practices.

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Analytical skills
Proven analytical and root cause analysis capabilities.

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Stakeholder engagement
Excellent communication and facilitation skills with stakeholders.

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ITSM platform experience
Experience using ITSM platforms like Freshservice.

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