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About the job
The Claims Advisor position at EML is a fantastic opportunity to make a positive impact on someone's life every day. This job is all about supporting injured workers through their return-to-work journey, ensuring they receive the necessary assistance and guidance. EML fosters a collaborative and supportive environment where employees can thrive and grow in their careers.
You'll be responsible for
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Assisting with claims process
Assisting the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.🛠️
Case management
Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.📞
Managing telephone enquiries
Managing telephone enquiries within EML’s guidelines and adhering to EML’s Communication Policy.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Claims administration skills
Proven skills in managing claims documentation and processes.View
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Proficiency in Microsoft Office
Experience using Microsoft Office Suite for daily tasks.View
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