About the job
As a Claims Advisor at EML, you will be part of a dynamic team dedicated to making a positive impact on injured workers' lives. Your work will involve assisting with claims processes and providing essential support, ensuring that individuals receive the help they need during their recovery journey. EML fosters a collaborative and inclusive culture, where every team member is valued and encouraged to grow.
You'll be responsible for
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Assisting with claims process
Assisting the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.⚖️
Pro-active case management
Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.📞
Managing telephone enquiries
Managing telephone enquiries within EML’s guidelines and adhering to EML’s Communication Policy.Key criteria
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Customer service experience
Demonstrated experience in providing exceptional customer support.View
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Claims administration skills
Experience managing claims processes and documentation accurately.View
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Proficiency in Microsoft Office
Proven ability to use Microsoft Office Suite effectively.View
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