EML Group
About the job
The Claims Advisor job at EML is all about making a positive impact on injured workers' lives every day. By joining a supportive and growing team in Newcastle, you will have the opportunity to help others while developing your own skills in a vibrant environment. EML values collaboration and provides flexibility, allowing you to work from home up to three days a week.
You'll be responsible for
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Assisting with claims process
Assisting the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.⚖️
Managing case outcomes
Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.⏰
Ensuring timely actions
Ensuring that allocated work is actioned within appropriate timeframes.What we're looking for
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Customer service experience
Demonstrated experience in providing exceptional customer service.View fit
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Claims administration skills
Proven ability to manage claim documentation and processes.View fit
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Proficiency in Microsoft Office
Experience using Microsoft Office Suite effectively.View fit
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