About the job
As a Claims Advisor at EML, you will be part of a vibrant team dedicated to making a positive impact on injured workers' lives every day. This job offers an incredible opportunity to support individuals on their return-to-work journey while fostering a culture of learning and growth. EML values collaboration and flexibility, allowing you to work from home up to three days a week.
You'll be responsible for
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Assisting with claims process
Assisting the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.⚖️
Pro-active case management
Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.📞
Managing telephone enquiries
Managing telephone enquiries within EML’s guidelines and adhering to EML’s Communication Policy.Key criteria
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Customer service experience
Demonstrated experience in providing exceptional customer service.View
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Claims administration skills
Proven skills in managing claims documentation and processes.View
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Empathy and communication skills
Strong ability to listen and communicate effectively with stakeholders.View
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