About the job
As a Claims Advisor at EML, you will be part of a vibrant team in Sydney, dedicated to making a positive impact on people's lives every day. This job offers a fulfilling opportunity to support injured workers on their return-to-work journey while enjoying a culture that values learning and growth. With a commitment to flexibility and collaboration, EML fosters an environment where everyone can thrive.
You'll be responsible for
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Assisting with claims process
Assisting the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery.📈
Case management
Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs.📞
Managing telephone enquiries
Managing telephone enquiries within EML’s guidelines and adhering to EML’s Communication Policy.Key criteria
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Customer service experience
Demonstrated experience providing exceptional customer support.View
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Claims administration skills
Experience managing and processing claims documentation accurately.View
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Microsoft Office proficiency
Proficient use of Microsoft Office Suite for documentation and communication.View
