RAC WA33 jobs

Claims Assist Specialist

JuniorMid levelFull-timeHybridWest Perth WA 6005, AustraliaPosted 4 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Customer Service / Claims Specialist job is all about providing outstanding service to members during their time of need. This position plays a crucial role in ensuring that members receive the support they deserve, especially in challenging situations. The team thrives on collaboration, support, and a shared commitment to career development.

You'll be responsible for

🌟

Delivering exceptional service

Providing outstanding service to members, third parties, and service providers on claim lodgements and enquiries via multiple channels
📋

Determining policy coverage

Setting clear expectations for members regarding their policy coverage
📞

Processing claims calls

Receiving inbound claims calls while using multiple computer systems simultaneously

Key criteria

📞

Customer service experience

Demonstrated experience in a customer service role.

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💻

Strong computer literacy

Proven ability to use multiple applications simultaneously.

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🗣️

Excellent communication skills

Clear and effective communication with members and stakeholders.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in a customer service role.

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Strong computer literacy
Proven ability to use multiple applications simultaneously.

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Excellent communication skills
Clear and effective communication with members and stakeholders.

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Empathy and resilience
Experience displaying empathy in challenging conversations.

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Flexibility in scheduling
Willingness to work across a seven-day roster.

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