RAC WA
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Claims Assist Specialist

JuniorMid levelFull-timeHybridWest Perth WA 6005, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

This job is about providing outstanding service as a Customer Service / Claims Specialist in a vibrant contact centre located in West Perth. Making a difference in members' lives during their time of need is at the heart of this opportunity. The team thrives on collaboration, support, and a shared commitment to career development.

You'll be responsible for

🌟

Delivering exceptional service

Delivering an exceptional service to members, third parties and service providers on claim lodgements and enquiries via multiple channels
📄

Determining policy coverage

Determining policy coverage and setting clear expectations for members
📞

Processing claims calls

Receiving inbound claims calls while using multiple computer systems simultaneously

Key criteria

💼

Customer service experience

Demonstrated experience in a customer service environment.

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🗣️

Communication skills

Proven ability to communicate effectively with diverse audiences.

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🖥️

Computer literacy

Experience using multiple computer systems simultaneously.

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View your fit

3 criteria for this job
Customer service experience
Demonstrated experience in a customer service environment.

View

Communication skills
Proven ability to communicate effectively with diverse audiences.

View

Computer literacy
Experience using multiple computer systems simultaneously.

View

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