Abbvie
5 jobs

Order Management Specialist

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 days agoVerified 5 days ago
Pending fitX of Y criteria met

About the job

The Order Management Specialist at AbbVie plays a vital role in ensuring that patients across Australia have access to life-changing therapies. This position goes beyond traditional customer service, as it involves managing the entire order process for key pharmaceutical wholesalers and healthcare customers. The team values collaboration, innovation, and a commitment to improving lives, creating an environment where everyone can thrive.

You'll be responsible for

📦

Owning order management

Own end-to-end order management for key wholesale and retail accounts using SAP and the Order to Cash (OTC) process.
📞

Managing customer inquiries

Resolve customer inquiries related to shipping, pricing discrepancies, product returns, and credit processing with speed and accuracy.
🤝

Collaborating cross-functionally

Collaborate cross-functionally with sales, supply chain, finance, and quality to optimise orders, returns, and new product launches.

Key criteria

📦

Order management experience

Experience managing end-to-end order processes in operations.

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💻

SAP proficiency

Experience using SAP, particularly the SD module, for order management.

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📊

Analytical skills

Demonstrated ability to analyze data and identify trends for improvement.

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Meet the team

About the company

Apply on Abbvie
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View your fit

3 criteria for this job
Order management experience
Experience managing end-to-end order processes in operations.

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SAP proficiency
Experience using SAP, particularly the SD module, for order management.

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Analytical skills
Demonstrated ability to analyze data and identify trends for improvement.

View

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