TAL Australia4 followers36 jobs

Claims Consultant, AMP

Mid levelFull-timeOfficeSydney NSW, AustraliaProfessional servicesCustomer service and supportPosted 1 day ago
View your fit0 of 9 criteria met

About the job

As a Claims Consultant at TAL, you will play a vital role in guiding customers through life insurance claims with care and expertise. Your work will directly impact the lives of many Australians, providing them with the support and financial security they need during challenging times. The team thrives on collaboration, flexibility, and inclusivity, ensuring everyone feels valued and empowered to contribute.

You'll be responsible for

📂

Managing claims

Managing a portfolio of complex Group Life Insurance claims, balancing customer needs with policy and business requirements.
✉️

Communicating effectively

Communicating effectively with customers, advisers, and treating practitioners via phone and written correspondence.
📖

Interpreting policies

Interpreting policy terms, underwriting decisions, and non-disclosure matters to determine claim eligibility.

Skills you'll need

📋

Claims management

Proactively managing a portfolio of Life Insurance Claims in accordance with TAL’s claims philosophy and procedures.
📞

Customer communication

Effectively communicating with customers, advisers, and treating practitioners to provide a best-in-class experience.
🔍

Analytical skills

Analyzing complex financial and medical information to make sound, evidence-based claims decisions.
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Meet the team

About the company

View your fit

0 of 5 criteria met
Experience in Group Life Insurance claims
1-2 years managing complex claims in TPD and Income Protection.

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Customer service skills
Proven ability to build rapport and empathy with clients.

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Claims systems proficiency
Comfortable navigating Fineos, Genesis, OneNote, and Excel.

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Analytical and problem-solving skills
Demonstrated attention to detail in claims decision-making.

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Time management abilities
Advanced skills in prioritising tasks effectively.

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