Claims Customer Solutions Specialist
About the job
The Customer Solutions Specialist job is all about making a real difference in the lives of over 5 million Australians during their most challenging times. By supporting the analysis and delivery of customer remediation activities, you will play a crucial role in ensuring effective customer outcomes. Join a diverse and passionate team that values collaboration, flexibility, and well-being, as you embark on this exciting journey with TAL.
You'll be responsible for
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Supervising and coaching Analysts
Supervise and coach Analysts to ensure accurate documentation of remediation details, high-quality data management, root cause analysis, and adherence to TAL remediation policies.🔗
Coordinating stakeholder engagement
Coordinate stakeholder engagement across Claims, Risk, Operations, and frontline teams to align on remediation scope, process improvements, and customer communication strategies.🚀
Executing remediation plans
Execute remediation plans and projects, including system updates, direct customer contact, and delivery of small-to-medium scale initiatives to improve operational resilience.Key criteria
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Life insurance experience
Solid experience in life insurance operations and claims processes.View
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Data analysis skills
Confident in using data to inform decisions and identify trends.View
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Stakeholder management
Proven ability to build trusted relationships through clear communication.View
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