Claims Technical Specialist - AusSuper Team
About the job
This job as a Claims Technical Specialist is all about providing expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your impact will be significant as you improve assessment quality and support sound decision-making, ensuring claims are managed in line with policy terms and TAL frameworks. The team thrives on collaboration, flexibility, and a shared commitment to delivering exceptional service.
You'll be responsible for
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Managing claims
Ensure claims are managed in line with TAL policies and industry best practices, maintaining high standards of service.🔧
Acting as a technical SME
Act as the technical Subject Matter Expert, reviewing and authorising complex and adverse claim decisions.👩🏫
Coaching Claims Consultants
Coach Claims Consultants to improve assessment quality, communication, and outcomes, fostering a culture of excellence.Key criteria
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Group life insurance claims experience
Experience in a technical specialist or senior claims role is essential.View
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Coaching and capability development
Proven ability to uplift case manager skills and performance.View
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Knowledge of insurance legislation
Strong understanding of life insurance laws and claims frameworks.View
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