About the job
The Dispute Claim Specialist position at EML is an exciting opportunity to make a positive impact on the lives of injured workers every day. By providing ongoing support during their return-to-work journey, you will play a crucial role in the dispute resolution process. EML fosters a collaborative and inclusive culture, ensuring that every team member feels valued and empowered.
You'll be responsible for
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Developing customer relationships
Develop strong customer relationships and provide a high level of customer service to various stakeholders.🔍
Undertaking reviews
Undertake ongoing reviews in relation to entitlements, payments and medical expenses.📜
Delivering outcomes
Tailored and empathetic delivery of adverse outcomes to all relevant stakeholders.Key criteria
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Customer service experience
Demonstrated experience in delivering high-quality customer service.View
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Communication skills
Excellent written and verbal communication abilities for stakeholder engagement.View
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Analytical skills
Proven analytical and problem-solving capabilities for effective decision-making.View
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