EML Group8 followers45 jobs

Dispute Claims Specialist

Mid levelFull-timeHybridAdelaide SA, AustraliaProfessional servicesCustomer servicePosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Dispute Claim Specialist position at EML is an exciting opportunity to make a positive impact on the lives of injured workers every day. By providing ongoing support during their return-to-work journey, you will play a crucial role in the dispute resolution process. EML fosters a collaborative and inclusive culture, ensuring that every team member feels valued and empowered.

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💬

Developing customer relationships

Develop strong customer relationships and provide a high level of customer service to various stakeholders.
🔍

Undertaking reviews

Undertake ongoing reviews in relation to entitlements, payments and medical expenses.
📜

Delivering outcomes

Tailored and empathetic delivery of adverse outcomes to all relevant stakeholders.

Key criteria

🤝

Customer service experience

Demonstrated experience in delivering high-quality customer service.

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🗣️

Communication skills

Excellent written and verbal communication abilities for stakeholder engagement.

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📊

Analytical skills

Proven analytical and problem-solving capabilities for effective decision-making.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering high-quality customer service.

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Communication skills
Excellent written and verbal communication abilities for stakeholder engagement.

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Analytical skills
Proven analytical and problem-solving capabilities for effective decision-making.

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Organisational skills
Strong organisational and time management skills to prioritise tasks.

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Background in relevant fields
Experience in customer service, mediation, or personal injury sectors.

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