About the job
As a Claims Delivery & Enablement Specialist at Hostplus, you will play a pivotal role in helping members achieve a dignified retirement. Your expertise will shape how insurance claims are delivered and continuously improved, directly impacting claims outcomes and member experiences. The team thrives on collaboration and innovation, ensuring that every action aligns with the mission of delivering fair and compliant outcomes.
You'll be responsible for
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Owning and governing claims framework
Driving execution, optimisation and sustainable performance uplift across all claims and servicing models.🔒
Embedding compliance
Ensuring regulatory confidence through strong governance and delivery discipline.🚀
Leading continuous improvement
Delivering measurable improvements in decision timeliness and member experience.Key criteria
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End-to-end claims delivery framework ownership
Experience governing claims frameworks for optimal performance.View
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Regulatory compliance expertise
Demonstrated knowledge of Trustee obligations and SIS legislation.View
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Data-driven continuous improvement
Proven ability to enhance service efficiency and member experience.View
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