About the job
The Claims Officer position at EML offers an exciting opportunity to kickstart your career in a supportive environment. By joining a diverse team in Adelaide, you will play a vital role in helping individuals navigate their return-to-work journey. EML values collaboration and continuous learning, ensuring that every team member feels empowered and valued.
You'll be responsible for
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Participating in structured learning
Building foundational knowledge while contributing to a positive customer experience and overall business performance.🗂️
Maintaining claim file documentation
Keeping accurate and up-to-date claim file documentation in line with internal policies and compliance requirements.📄
Reviewing medical documentation
Making informed, evidence-based decisions in line with legislative and policy requirements.Key criteria
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Exceptional communication skills
Demonstrated ability to communicate effectively in various formats.View
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Strong customer service capability
Experience providing empathetic and professional support to clients.View
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Experience with Salesforce and Microsoft Office
Familiarity with these tools enhances operational efficiency.View
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