About the job
This job is an exciting opportunity for a customer-focused individual to join the third-party management motor claims team at QBE. The role is vital in ensuring customer satisfaction and improving the claims process. The team values collaboration and a positive attitude, creating a supportive environment for everyone involved.
You'll be responsible for
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Identifying mobility solutions
Identify suitable mobility solutions for third parties to enhance customer satisfaction.📋
Collecting information
Collect necessary information to progress a claim and determine liability.📞
Communicating effectively
Communicate effectively with various internal and external stakeholders to improve service delivery.Key criteria
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Customer service experience in fast-paced environments
Experience managing high volume calls in customer service settings.View
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Strong communication skills
Proven written and verbal communication abilities for effective interactions.View
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Negotiation skills
Demonstrated ability to negotiate effectively with stakeholders.View
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