QBE5 followers24 jobs

Claims Officer

GraduateJuniorFull-timeHybridParramatta NSW 2150, Australia7 Tudor Rd, Sunshine North VIC 3020, AustraliaCustomer servicePosted 5 days agoVerified 5 days ago
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About the job

This job is an exciting opportunity for a customer-focused individual to join the third-party management motor claims team at QBE. The role is vital in ensuring customer satisfaction and improving the claims process. The team values collaboration and a positive attitude, creating a supportive environment for everyone involved.

You'll be responsible for

🔍

Identifying mobility solutions

Identify suitable mobility solutions for third parties to enhance customer satisfaction.
📋

Collecting information

Collect necessary information to progress a claim and determine liability.
📞

Communicating effectively

Communicate effectively with various internal and external stakeholders to improve service delivery.

Key criteria

📞

Customer service experience in fast-paced environments

Experience managing high volume calls in customer service settings.

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📝

Strong communication skills

Proven written and verbal communication abilities for effective interactions.

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🤝

Negotiation skills

Demonstrated ability to negotiate effectively with stakeholders.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience in fast-paced environments
Experience managing high volume calls in customer service settings.

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Strong communication skills
Proven written and verbal communication abilities for effective interactions.

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Negotiation skills
Demonstrated ability to negotiate effectively with stakeholders.

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Motor insurance claims knowledge
Familiarity with handling motor insurance claims is advantageous.

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Task prioritisation skills
Ability to balance and prioritise multiple tasks efficiently.

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