JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaAdministrationCustomer servicePosted 16 hours ago
About the job
The Claims Officer job is all about processing member and provider claims while ensuring exceptional customer service and performance targets are met. This role plays a crucial part in supporting the Business Unit and organisational goals. The team thrives on collaboration and innovation, creating a supportive environment where everyone can contribute to enhancing the member experience.
You'll be responsible for
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Processing claims
Processing member and provider claims to ensure that customer service and performance targets are met.💡
Identifying improvements
Identifying pain points and opportunities to improve, automate, and digitalise the member and provider experience.✏️
Designing processes
Contributing to designing streamlined end-to-end processes that remove redundancies and support first point resolution.Key criteria
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Claims processing experience
Experience processing Ancillary, Medical, and Hospital claims across business lines.View
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Attention to detail
Strong focus on accuracy and thoroughness in processing claims.View
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Process improvement skills
Experience identifying opportunities to enhance member and provider experiences.View
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