nib Group2 followers2 jobs

Claims Officer

JuniorMid levelFull-timeHybridNewcastle NSW, AustraliaPosted 2 months agoVerified 3 weeks ago
Pending fitX of Y criteria met

About the job

The Claims Officer job is all about processing member and provider claims while ensuring exceptional customer service and performance targets are met. This role plays a crucial part in supporting the Business Unit and organisational goals. The team thrives on collaboration and innovation, creating a supportive environment where everyone can contribute to enhancing the member experience.

You'll be responsible for

✅

Processing claims

Processing member and provider claims to ensure that customer service and performance targets are met.
💡

Identifying improvements

Identifying pain points and opportunities to improve, automate, and digitalise the member and provider experience.
✏️

Designing processes

Contributing to designing streamlined end-to-end processes that remove redundancies and support first point resolution.

Key criteria

📄

Claims processing experience

Experience processing Ancillary, Medical, and Hospital claims across business lines.

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🔍

Attention to detail

Strong focus on accuracy and thoroughness in processing claims.

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💡

Process improvement skills

Experience identifying opportunities to enhance member and provider experiences.

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View more

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5 criteria for this job
Claims processing experience
Experience processing Ancillary, Medical, and Hospital claims across business lines.

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Attention to detail
Strong focus on accuracy and thoroughness in processing claims.

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Process improvement skills
Experience identifying opportunities to enhance member and provider experiences.

View

Customer service background
Experience in customer service or administration roles, delivering exceptional experiences.

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Willingness to learn
Genuine interest in developing knowledge of products and claims processes.

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