About the job
As a Claims Support Officer at EML, you will play a vital role in helping individuals navigate their return-to-work journey after workplace injuries. Your work will directly impact the lives of injured workers, providing them with the support they need to recover and thrive. EML fosters a collaborative and inclusive environment, ensuring that every team member feels valued and empowered to contribute to our mission.
You'll be responsible for
📞
Providing customer-focused service
Provide early, timely and personal customer focused and empathetic service to injured workers and employers.📂
Managing claims
Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines.🌟
Delivering customer experience
Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.What we're looking for
📋
Customer service experience
Demonstrated experience in customer service across various industries.View fit
⚖️
Knowledge of compliance guidelines
Understanding of workers compensation legislation and compliance requirements.View fit
🤝
Team collaboration skills
Proven ability to work effectively in a team environment.View fit
View more
