Clearing house Employer Support Centre Representative
About the job
Join the Commercial Platforms team as a Clearing House Employer Support Centre Representative in Brisbane, where you'll play a vital role in supporting employers and key distribution partners. This job offers a fantastic opportunity to unleash your potential with excellent training and development, all while enjoying a balanced work environment. The team thrives on collaboration and innovation, ensuring that every member feels valued and heard.
You'll be responsible for
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Providing ongoing support
Delivering ongoing support to all users of digital products through multiple channels to meet service levels.⚙️
Maintaining electronic processes
Monitoring and investigating electronic contribution processes and exception handling for compliance and risk requirements.📊
Analysing complex issues
Analysing and escalating complex issues, following up and implementing customer improvements and innovations.Key criteria
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Customer support experience
Demonstrated experience in online or customer support environments.View
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Digital product knowledge
Sound knowledge of digital products and services offered.View
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Analytical skills
Strong ability to identify and resolve technical issues.View
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