Clearing house Employer Support Centre Representative Multiple Opportunities / Brisbane
About the job
Join the Commercial Platforms team as a Clearing House Employer Support Centre Representative in Brisbane and seize a fantastic opportunity to make a difference. This job is all about helping members manage their finances while you grow your career through excellent training and development. The team thrives in a collaborative environment, balancing in-person and remote work, ensuring everyone feels valued and heard.
You'll be responsible for
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Providing ongoing support
Delivering ongoing support to all users of digital products through multiple channels to meet service levels.⚙️
Maintaining electronic processes
Monitoring and investigating electronic contribution processes and exception handling for compliance and risk requirements.📊
Analysing complex issues
Analysing and escalating complex issues while implementing customer improvements and innovations.Key criteria
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Experience in online/customer support
Demonstrated experience providing support for digital products.View
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Client relationship management skills
Proven ability to influence and negotiate complex outcomes.View
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Analytical skills
Solid skills in identifying and resolving technical issues.View
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