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Client Delivery Executive

SeniorFull-timeHybridCanberra ACT, AustraliaPosted 4 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Delivery Executive – Government is a senior leadership job focused on delivery assurance, governance, and commercial accountability. This position plays a crucial role in leading service excellence across critical government services, ensuring that services are delivered in line with contractual commitments and client expectations. Collaboration with service line leaders and a strong focus on financial performance are key aspects of how the team operates.

Meet the team

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You'll be responsible for

🏆

Leading service delivery

Providing end-to-end delivery leadership across multiple service lines, ensuring consistent, high-quality service outcomes through effective service assurance and performance oversight.
📋

Establishing governance

Leading disciplined account-level governance, ensuring clear accountability and proactive risk management.
📈

Managing financial performance

Owning delivery-side financial performance for the account, partnering with commercial leaders to protect margin and maintain cost discipline.

Key criteria

🧑‍💼

Senior service delivery experience

Proven experience in senior delivery leadership within government or managed services.

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🔍

IT service delivery knowledge

Strong understanding of IT service delivery and ITSM practices.

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🤝

Influential leadership skills

Demonstrated success leading through influence in complex environments.

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A meaningful career starts with a match

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5 criteria for this job
Senior service delivery experience
Proven experience in senior delivery leadership within government or managed services.

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IT service delivery knowledge
Strong understanding of IT service delivery and ITSM practices.

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Influential leadership skills
Demonstrated success leading through influence in complex environments.

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Commercial acumen
Experience managing delivery performance and financial outcomes.

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Executive communication skills
Strong skills to engage with senior government stakeholders.

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