Ticketmaster Australia1 follower11 jobs

Client Manager

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 3 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Client Manager position is a fantastic opportunity to be part of the Support and Operations team, dedicated to delivering exceptional ticketing services to clients. This job is crucial for maintaining strong client relationships and implementing effective ticketing strategies that drive sales. Collaboration and communication are key, as the team works closely with clients and internal stakeholders to ensure a positive experience.

You'll be responsible for

📊

Overseeing client management

Direct responsibility for managing a specific client base and ensuring all contractual obligations are met.
📚

Educating clients

Meet and exceed client service level agreements while educating clients on product updates and procedural guidelines.
🎟️

Planning ticketing strategies

Plan and deploy ticketing strategies for future events, ensuring all client needs are met during event day operations.

Key criteria

📞

Strong communication skills

Demonstrated ability to communicate clearly with clients and teams.

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📊

Experience with ticketing systems

Proven knowledge of various ticketing systems and access control.

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🤝

Client relationship management

Experience maintaining and nurturing client relationships effectively.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Strong communication skills
Demonstrated ability to communicate clearly with clients and teams.

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Experience with ticketing systems
Proven knowledge of various ticketing systems and access control.

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Client relationship management
Experience maintaining and nurturing client relationships effectively.

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Proficiency in Microsoft Office
Demonstrated skills in Word, Excel, PowerPoint, and Outlook.

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Adaptability in fast-paced environments
Proven ability to adjust to changing business needs and pressures.

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