About the job
The Client Services Officer position is an exciting opportunity to be the welcoming face of our Accounting and Business Advisory team in Coffs Harbour or Grafton. This job is all about delivering high-quality service and ensuring that every client interaction is memorable. The team thrives on collaboration and support, creating a positive work environment where everyone can shine.
You'll be responsible for
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Greeting clients
Sitting front-of-house on reception as the face of the office, warmly greeting clients and visitors, answering incoming calls, managing the front desk, and ensuring every client interaction starts with a great impression.🗓️
Managing administrative tasks
Managing diverse administrative tasks, including coordinating client meetings and preparing financial documentation.💼
Invoicing and WIP management
Taking responsibility for invoicing and Work in Progress (WIP) management while communicating with advisors, partners, and staff to support client requests and service delivery.Key criteria
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Front-of-house experience
Demonstrated experience in a client-facing reception role.View
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Administration skills
Proven administration experience with strong attention to detail.View
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Microsoft Office proficiency
Experience with Outlook, Teams, Word, and Excel.View
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