Department of Health, Tasmania
SeniorFull-timeHybridSydney NSW, AustraliaInformation technologyCustomer successProduct managementPosted 2 weeks ago
About the job
The job is about leading the Conversational AI & Customer Experience (CX) initiatives at Datacom, where innovation and connection come together to create meaningful impacts. By blending technical expertise with customer engagement, this job plays a crucial role in transforming service experiences for communities across Australia and New Zealand. The team values collaboration and flexibility, empowering individuals to balance work-life harmony while driving impactful outcomes.
You'll be responsible for
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Creating customer-focused experiences
Designing and delivering compelling experiences powered by Conversational AI technologies, and presenting these to customers and prospects.🤝
Collaborating with customers
Working with clients to shape their CX and EX visions, inspiring new ideas and provoking thoughts about the ‘art of the possible’.🔍
Identifying automation opportunities
Finding automation opportunities in contact centre and retail environments that deliver ROI while enhancing frontline operations.What we're looking for
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3+ years in Conversational AI and CX strategy
Proven expertise delivering measurable improvements in customer experiences.View fit
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Understanding of automation in contact centres
Strong grasp of automation's impact on retail and contact centre environments.View fit
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Exceptional stakeholder engagement skills
Ability to navigate technical and business conversations effectively.View fit
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