Client Solutions Manager
About the job
The Client Solutions Manager job at Peninsula is all about leading a dedicated team to enhance service quality and resolve client complaints. This position plays a crucial role in ensuring accountability and continuous improvement, making a significant impact on client satisfaction. The team thrives on collaboration, innovation, and a shared commitment to excellence.
You'll be responsible for
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Managing complaints
Manage end-to-end complaints with timely, fair, and effective resolutions.👩🏫
Coaching team
Coach your team to confidently handle sensitive client issues.📈
Communicating insights
Communicate trends, risks, and root causes to senior leaders.Key criteria
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Proven leadership experience
Demonstrated ability to coach and inspire teams effectively.View
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Strong complaints handling background
Experience managing complex client resolutions with empathy.View
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Data-driven mindset
Ability to identify trends and shape strategies using data.View
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