InvestorHub6 followers1 job

Client Success Manager (CSM)

Mid levelFull-timeHybridMelbourne VIC, AustraliaCustomer successPosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Client Success Manager position is all about delivering a memorable product experience for clients and empowering them in their investor marketing strategy. This job plays a crucial role in building a world-class Client Success function, contributing to the overall success of the team and the company. The team thrives on collaboration, creativity, and a shared commitment to excellence.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🤝

Providing ongoing support

Offering continuous support to clients to maximise their value from the platform and embed InvestorHub as mission critical to their success.
📈

Engaging proactively

Proactively engaging with clients to increase opportunities for value delivery and upsell opportunities.
🔍

Maintaining CRM accuracy

Ensuring the hygiene and accuracy of Hubspot CRM to support client interactions.

Key criteria

📊

2-3 years in client success management

Experience in client-facing roles within technology startups.

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🗣️

Strong communication skills

Proven verbal and written communication expertise for relationship building.

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📈

Data analysis skills

Experience performing data analysis to derive client insights.

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A meaningful career starts with a match

View your fit

5 criteria for this job
2-3 years in client success management
Experience in client-facing roles within technology startups.

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Strong communication skills
Proven verbal and written communication expertise for relationship building.

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Data analysis skills
Experience performing data analysis to derive client insights.

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Project management expertise
Demonstrated ability to manage projects and maintain organization.

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Entrepreneurial spirit
Genuine desire to innovate and solve problems creatively.

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