Client Success Manager (CSM)
About the job
The Client Success Manager position is all about delivering a memorable product experience for clients and empowering them in their investor marketing strategy. This job plays a crucial role in building a world-class Client Success function, contributing to the overall success of the team and the company. The team thrives on collaboration, creativity, and a shared commitment to excellence.
You'll be responsible for
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Providing ongoing support
Offering continuous support to clients to maximise their value from the platform and embed InvestorHub as mission critical to their success.📈
Engaging proactively
Proactively engaging with clients to increase opportunities for value delivery and upsell opportunities.🔍
Maintaining CRM accuracy
Ensuring the hygiene and accuracy of Hubspot CRM to support client interactions.Key criteria
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2-3 years in client success management
Experience in client-facing roles within technology startups.View
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Strong communication skills
Proven verbal and written communication expertise for relationship building.View
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Data analysis skills
Experience performing data analysis to derive client insights.View
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