Monday.com9 followers5 jobs

Tech Touch CSM

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Tech Customer Success Manager (CSM) at monday.com plays a vital role in empowering teams to achieve their goals through the innovative AI work platform. By leveraging deep product knowledge and strategic insights, the Tech CSM engages with customers to enhance collaboration and drive long-term success. The team thrives on transparency, ownership, and a collaborative spirit, ensuring that every team member contributes to the mission of delivering exceptional customer experiences.

You'll be responsible for

📈

Supporting Sales on-demand

Quickly respond to risk and growth opportunities identified by the ML retention engine or Sales partners.
💡

Executing high-impact consultations

Build trust and deliver architectural solutions quickly, often within a few sessions, before moving to the next account.
🔍

Driving proactive engagement

Identify customer signals via data triggers and escalate strategic insights to Sales to prevent churn.

Key criteria

📊

B2B customer success experience

1-2+ years in B2B customer success or customer-facing roles.

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🔄

Context-switching ability

Proven ability to manage multiple accounts across lifecycle stages.

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🤝

Cross-functional collaboration skills

Experience working closely with Sales teams for customer success.

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Meet the team

About the company

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5 criteria for this job
B2B customer success experience
1-2+ years in B2B customer success or customer-facing roles.

View

Context-switching ability
Proven ability to manage multiple accounts across lifecycle stages.

View

Cross-functional collaboration skills
Experience working closely with Sales teams for customer success.

View

Strong communication skills
Superb written and verbal communication for effective customer engagement.

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Relevant degree
BA or BS degree in a related field is required.

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