Gartner
Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesCustomer successPeople operationsPosted 6 days ago
View your fit0 of 9 criteria met
About the job
This job is about ensuring that every Gartner client receives exceptional value through a Client for Life Philosophy. Individuals in this position play a crucial role in understanding client priorities, addressing challenges, and supporting clients in making informed business decisions. The team thrives on collaboration and is dedicated to delivering outstanding service and results for clients.
You'll be responsible for
š¤
Building and managing client relationships
Developing and nurturing relationships with a diverse range of clients, from senior executives to junior professionals, ensuring they successfully utilize their Gartner subscription, which leads to customer satisfaction, retention, and growth.š
Introducing Gartner services to new clients
Communicating the value of Gartner services and capabilities to new clients and decision-makers, ensuring they understand how to leverage these resources effectively.š
Facilitating client engagement
Conducting client calls to understand their priorities and recommending actions that drive high value and return on investment on their Gartner membership.What we're looking for
š¤
Client relationship management experience
3-5 years of experience managing diverse client relationshipsView fit
š
Proven track record of client satisfaction
Demonstrated success in enhancing client satisfaction and retentionView fit
š£ļø
Strong communication skills
Effective communication with clients and internal teams is essentialView fit
View more
