The Kids Research Institute Australia2 followers24 jobs

Client Support Officer

JuniorMid levelFull-timeHybridJoondalup, WA, AustraliaSubiaco WA 6008, AustraliaPosted 20 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The job is about joining CliniKids as a Client Support Officer, where you will be the first point of support for families accessing autism services. This opportunity allows you to create a calm and compassionate experience for families, ensuring they feel supported from their very first interaction. The team thrives in a fast-paced yet supportive clinic environment, where collaboration and care are at the heart of daily operations.

Meet the team

About the company

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You'll be responsible for

👋

Providing front-of-house support

Delivering a warm, professional front-of-house experience for clients, families, and visitors.
📞

Managing enquiries

Handling a high volume of enquiries (phone, email, in-person), including sensitive matters.
🗓️

Coordinating appointments

Managing clinician diaries, appointments, and waitlists to ensure smooth daily operations.

Key criteria

👥

Client-facing experience

2+ years in a client-facing or administrative role.

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📅

Diary management skills

Proven experience managing diaries and coordinating appointments.

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💻

Database and Microsoft Office proficiency

Confidence using databases and Microsoft Office, including Excel.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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4 criteria for this job
Client-facing experience
2+ years in a client-facing or administrative role.

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Diary management skills
Proven experience managing diaries and coordinating appointments.

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Database and Microsoft Office proficiency
Confidence using databases and Microsoft Office, including Excel.

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Strong communication skills
Demonstrated ability to communicate effectively with clients and families.

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