Client Support Paralegal (Med Neg QLD)
About the job
The Client Support Paralegal position at Maurice Blackburn is an exciting opportunity to be a key point of contact for new clients in the Medical Negligence Team. This role is vital in providing exceptional client experiences and supporting the team in achieving positive outcomes for clients. The team values collaboration, compassion, and a commitment to justice, creating an environment where everyone can thrive.
You'll be responsible for
📞
Managing client inquiries
Managing potential new client inquiries from online referrals and inbound calls, ensuring a smooth initial contact experience.📂
Maintaining records
Creating and maintaining accurate client inquiry records within the client management system and Document Management System (DMS).👩⚖️
Consulting with lawyers
Consulting with team lawyers regarding potential new client inquiries to ensure informed decision-making.Key criteria
📞
Client service experience
Experience managing client inquiries and providing exceptional service.View
🧠
Analytical skills
Strong ability to analyze facts and conduct research.View
🗣️
Communication skills
Proven ability to communicate effectively with clients and team members.View
View more
