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Client Support Paralegal (Med Neg QLD)

JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Client Support Paralegal position at Maurice Blackburn is an exciting opportunity to be a key point of contact for new clients in the Medical Negligence Team. This role is vital in providing exceptional client experiences and supporting the team in achieving positive outcomes for clients. The team values collaboration, compassion, and a commitment to justice, creating an environment where everyone can thrive.

Meet the team

About the company

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You'll be responsible for

📞

Managing client inquiries

Managing potential new client inquiries from online referrals and inbound calls, ensuring a smooth initial contact experience.
📂

Maintaining records

Creating and maintaining accurate client inquiry records within the client management system and Document Management System (DMS).
👩‍⚖️

Consulting with lawyers

Consulting with team lawyers regarding potential new client inquiries to ensure informed decision-making.

Key criteria

📞

Client service experience

Experience managing client inquiries and providing exceptional service.

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🧠

Analytical skills

Strong ability to analyze facts and conduct research.

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🗣️

Communication skills

Proven ability to communicate effectively with clients and team members.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Client service experience
Experience managing client inquiries and providing exceptional service.

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Analytical skills
Strong ability to analyze facts and conduct research.

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Communication skills
Proven ability to communicate effectively with clients and team members.

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Time management skills
Experience managing high volumes of work efficiently.

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Empathy and compassion
Demonstrated understanding of clients' circumstances and needs.

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A meaningful career starts with a match

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