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Client Support Representative

JuniorMid levelFull-timeHybridMelbourne VIC, AustraliaAdministrationCustomer servicePosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Client Support Representative job is all about making a meaningful impact in the lives of clients seeking allied health services. By being the first point of contact, you will play a crucial role in guiding clients through their journey with NDIS and other pathways. Join a supportive team that values collaboration and wellbeing, where your contributions truly matter.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Handling client inquiries

Being the friendly voice on the phone and inbox, managing client inquiries, referrals, and bookings with warmth and professionalism.
🔗

Connecting clients to services

Connecting new inquiries to the allied health services provided, ensuring clients receive the support they need.
🤗

Building relationships

Building strong relationships with clients and teammates alike, fostering a collaborative and supportive environment.

Key criteria

📞

2+ years in customer-facing roles

Experience engaging with clients and managing inquiries effectively.

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🗂️

Experience with customer data management

Proven ability in documentation and record-keeping.

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💻

Proficiency in MS Office and data entry

Strong skills in Word, Excel, and booking platforms.

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A meaningful career starts with a match

View your fit

5 criteria for this job
2+ years in customer-facing roles
Experience engaging with clients and managing inquiries effectively.

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Experience with customer data management
Proven ability in documentation and record-keeping.

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Proficiency in MS Office and data entry
Strong skills in Word, Excel, and booking platforms.

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Knowledge of NDIS sector
Understanding of NDIS processes and services is highly regarded.

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Attention to detail and multitasking skills
Ability to manage high-volume inquiries with precision.

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