Team Global Express14 followers51 jobs

Customer Service Representative

JuniorMid levelFull-timeOfficeEastern Creek NSW 2766, AustraliaAdministrationCustomer servicePosted 2 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

Join Team Global Express as a Customer Service Representative and embark on a journey where your customer-focused mindset will shine. In this fast-paced job, you will play a vital role in supporting customers, resolving freight enquiries, and ensuring a high level of service across our transport network. The team thrives on collaboration and innovation, making it a fantastic opportunity for those who enjoy problem-solving and building strong relationships.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📦

Tracking consignments

Tracking consignments daily to minimise service failures and ensure timely updates for customers.
📝

Processing documentation

Preparing and processing consignment documentation including batching, scanning, imaging, and POD verification.
📞

Communicating with customers

Communicating proactively with customers regarding delivery updates and service issues to build strong relationships.

Key criteria

📞

Customer service experience

Proven experience in customer service within transport or logistics.

View

📝

Data entry skills

Demonstrated accuracy in data entry and documentation processing.

View

🔍

Problem-solving ability

Experience resolving service issues and discrepancies effectively.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service within transport or logistics.

View

Data entry skills
Demonstrated accuracy in data entry and documentation processing.

View

Problem-solving ability
Experience resolving service issues and discrepancies effectively.

View

Communication skills
Strong verbal and written communication skills for customer interactions.

View

Multitasking capability
Ability to manage multiple systems and tasks in a fast-paced environment.

View

Similar jobs

View all
NSW Department of Customer Service
NSW Department of Customer Service
Customer Service Support OfficerGosford, NSW · Full-time
The Customer Service Support Officer position offers multiple temporary opportunities to provide essential front line services in a dynamic environment. This role is crucial in delivering high-quality customer service and assisting customers with various inquiries related to the building and construction industry. The team values collaboration and flexibility, working together in a hybrid model to achieve outstanding results.
MedHealth
MedHealth
Customer Service Officer - File PreparationBrisbane, QLD · Full-time
The Client Services Officer position at mlcoa is an exciting opportunity to join a dynamic team dedicated to providing independent medical services. This job plays a crucial role in supporting consultants by coordinating patient information and ensuring smooth appointment scheduling. The team thrives on collaboration, client focus, and a friendly atmosphere, making it a great fit for those who are enthusiastic and driven.
NSW Department of Customer Service
NSW Department of Customer Service
Customer Service RepresentativeMangrove Mountain, NSW · East Maitland, NSW · Sydney, NSW · Full-time
As a Customer Service Representative at Service NSW, you will be the first point of contact for customers, providing friendly and accurate support across various channels. This role is crucial in ensuring that every customer interaction reflects Service NSW values while maintaining professionalism and empathy. The team thrives on collaboration and continuous improvement, creating a positive environment for both employees and customers.
Bunnings
Bunnings
Customer Service Team MemberNewstead, QLD · Full-time
Join Bunnings and experience the excitement of being part of a vibrant team! This job is all about providing friendly and helpful service to customers, ensuring every visit is memorable. Team members are passionate about helping others and are eager to learn and grow together in a supportive and inclusive environment.